Plum / Xoxo voucher

  • Plum offers an option to create and send Vouchers to your employees, stakeholders or channel partners to gift or reward them for purposes like Top performer of the month, or any life events like birthday, anniversary etc. These vouchers can be used by recipients to buy anything on the stores platform or the campaign mapped to it.


  • Xoxo vouchers can be used by recipients on the stores platform of plum. Go to stores platform, add items to the cart and proceed to payment. There is an option to enter voucher code in the payment sections.  


  • Vouchers are instantly delivered to the recipients via email and messaging, download options are also available in some cases.


  • A single Xoxo voucher can carry a maximum of 50000 points which can be burned anywhere without any restrictions according to the campaign mapped to it.


    1. Go to Xoxo vouchers menu in the main module.

    2. Enter all the details of recipients name, email id, amount of voucher and quantity of voucher.

    3. Select between on generation and on redemption for billing method and click on proceed.

    4. Select campaign from the existing created campaigns or create a new campaign to map with the Xoxo voucher and click on proceed

    5. Select a template for gift voucher according to the purpose of voucher and click on proceed

    6.  Compose and customize message for template with subject, headline and message in it. Fill in the required texts in the respective fields and click on proceed

    7. Confirm and click send now to complete the process.


  • Xoxo vouchers can only be created by the admin of Plum, generally CXO’s or HR heads to give vouchers to their employees, stakeholders or channel partners.


  • Yes, in order to send Xoxo vouchers the recipients must be registered on Plum platform. If you try to enter the details of an unregistered platform automatically it will show a message to register the user. You can register the user and proceed with the voucher generation.


    1. Go to Xoxo voucher option in the main module.

    2. Click on bulk upload recipients option.

    3. Select choose file and choose the file to be uploaded from your device memory.

    4. After choosing the file, click on upload file to proceed.

    5. Click on continue to complete the process.


  • Go to the Xoxo vouchers section in the main module and add all the details of recipients who you wish to send these vouchers. After filling in all the details click on proceed, on the next screen select an already existing campaign or create a new campaign to map with the vouchers.


  • No, it is not necessary to map a campaign with Xoxo vouchers. If you prefer not to add any specific restrictions just select default campaign and continue with the process.


  • Yes, Xoxo vouchers are customizable according to the occasion or need. You can choose from the already provided templates on the plum platform or you can add your own design if needed.


  • Xoxo voucher on redemption is one of the two billing methods available on the Plum platform for Xoxo vouchers. In case of Xoxo voucher on redemption you will be charged right after the Xoxo vouchers are generated.


  • Xoxo voucher on generation is one of the two billing methods available on the Plum platform for Xoxo vouchers. In case of Xoxo voucher on generation you will be charged only when the user claims the Xoxo voucher against a product. Please note that you need to have a minimum balance in the account at the time of redemption for the voucher to work.


  • By default a Xoxo voucher is valid for 1 year.


  • Maximum of 99999 vouchers can be sent to a single person at once.


  • Yes Xoxo voucher can be resent by you. Go to reports section in the main module and select Xoxo vouchers history, search the particular user who you want to resend the voucher in the list. Once searched click on the action column of that user, a popup menu will appear, select resend option in the menu to resend the voucher


  • Yes upto 15 vouchers can be combined together on the stores platform of Xoxoday to buy an item.


  • No, Xoxo vouchers cannot be redeemed for cash.


  • No, it is not possible to send physical Xoxo vouchers, but the recipient can download or take print out and can use it offline if needed.


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